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The Health Centre opened in March 2007 and is located at the rear of the Public Library with access from Offen's Drive and from the High Street via the path beside the Public Library. There is easy access for wheelchairs and facilities for the disabled including disabled parking and a lift. There is patient parking on site.

 

Address:  Staplehurst Health Centre

                Offens Drive

                Staplehurst

                Tonbridge, Kent

                TN12 0LB

 

Telephone number:  01580 891220. - open from 08.00am until 18.00pm Monday - Friday

 An emergency number is available between 13.00 - 14.00.

The surgery reception is open from 08.00 - 18.30 weekdays.

 

After hours, during weekends and over Bank Holidays, South East Health On Call are available on 03000 242424.

Alternatively, NHS Direct, a 24hr Nurse led advice line, is available on 0845 4647

 

 

 

 

 Dr Natalie Wright   MBBS, MRCGP, DRCOG (On Maternity leave from 9/7/10)

 Dr Richard Newell (Partner @ West Malling Surgery) is covering at present.

 Dr Channa Gunusekera will be taking up full time cover as from 3/8/2010

 

Dr. Stuart Wiliams, BM., DRCOG., DCH

Special Interests:   Ophthalmology, Gynaecology

 

Dr Penny Kefford, MBBS., DRCOG., DCH

Malling Health are in the process of employing a full time GP to complete the Team.

 

Alison Edwards                        RGN   Special Interest: Diabetes

Sheila Hume                             RGN   Special Interest: Asthma, Diabetes, Allergies

 

Tracey King                              HealthCare Assistant - Phlebotomist, Smoking Cessation, Health Checks

Lucy Whittaker                         HealthCare Assistant - Phlebotomist, Health Checks 

 

Verlie Croucher                       Practice Manager

Jane Frogley                           Administration Ass. to Practice Manager

 

Jean Roberts                           Medical Secretary

Debra Stevens                        Medical Secretary

Valerie King                            Reception Supervisor

Diane Aldous                          Receptionist, Phlebotomist

Gena Baker                            Prescription Clerk/Receptionist

Gina Boon                              Prescription Clerk/Receptionist

Emily Floyd                             Administrator/Receptionist

Claire Edwards                        Receptionist

Sarah Thomas                        Receptionist

Deborah Salter                       Receptionist

Sheena Hamblett                    Receptionist

Suzi Gower                             Ophthalmology Secretary

 

APPOINTMENTS ( These are subject to alteration)

The Health Centre offers a variety of appointments including some pre bookable, many book on the day and a Duty GP who triages via telephone calls and arranges visits, emergency appointments and telephone consultations.

 

The Health Centre Reception area is open from 08.00 - 18.30 daily with early am and late night on Tuesdays (during the summer period)

Monday             08.40 - 18.00  

Tuesday            07.30 - 20.00   Early morning and late evening during summer period.

Wednesday       08.40 - 18.00

Thursday           08.40 - 18.00

Friday                08.40 - 18.00

 

 

For patient safety we ask that all repeat prescription requests are requested in writing. No telephone requests are accepted over the telephone unless by prior arrangement with the Prescription Clerks for housebound patients. 

Prescription slips can by placed in the various letter boxes on the main gate during closed hours, through the side conservatory letter box, letterbox in reception, handed to a receptionist, posted to the surgery or faxed to 01580 890683.

Please mark where you would like your prescription sent to. They can be passed to Lloyds Pharmacy in Staplehurst or Cranbrook, collected from the surgery in person or posted if a stamped addressed envelope is attached to the request.

 

 Child Health Clinics are run by the Health Visitor, Di 0'Hara.  Further information can be obtained by phoning the Health Visitors on 01580 895838.

 

The District Nurses are based at the Health Centre and arrangements can be made for patients who require home visits from the Community Nursing Sister by contacting either Reception or directly on 01580 895832.

 

The Community Midwife holds ante natal clinics at the surgery by arrangement with the midwife directly.

 

Asthma including COPD check

Diabetes Clinics including Conversion to Insulin

Anti Coagulation

Smoking Cessation

Travel Vaccinations

Contraception

Cryotherapy

Health Promotion & Obesity

Carers groups

 

Minor Surgery - it is necessary to consult with a GP before booking an appointment.

 

Chiropracter - private & NHS referrals

Counsellors - by referral

Admiral Nurse - for Dementia patients/carers

Age Concern Foot Health Care - by direct arrangement with Age Concern

 

Please register at Reception. You will be asked for your NHS Medical Card (FP4), proof of address and photo identity.  All new patients are handed a package of forms to complete including medical history, consent forms and ethnic origin. Patients will also be asked to book with a Healthcare Assistant for a New Patient Check.

 

Home visits are for patients who are either too ill to attend surgery or are housebound. Please request a home visit before 10.00am whenever possible.

 

DATA PROTECTION

The practice is registered under the Data Protection Act. All employed staff have access to patients' records and their Contracts of Employment make them subject to observance of confidentiality at all times.

 

The practice and all staff members are committed to treating all patients with respect and dignity without discrimination and with complete confidentiality. We aim to provide a high standard of medical care, explaining your condition and planning your further management with you.

We would ask that in return, you follow any appropriate advice, be courteous to all staff and cancel appointments that are no longer required.

 

Sometimes things may go wrong and there is a Complaints Procedure. If you are dissatisfied with any element of our service you are invited, in the first instance, to draw the matter to the attention of one of the Receptionists on duty.

If you feel you need to take your grievance further, you may ask for the complaint to be dealt with by the Practice Manager.

Should the explanation offered prove unacceptable you have the right to refer the matter to the Complaints Dept or the Patients Advisory & Liaison Service, West Kent Primary Care Trust, Preston Hall, Aylesford, Kent ME20 7NJ.

Telephone: 01622 711250